Frequently asked questions
Pick a subject below to start
Limits on a trial account?
The great thing about Preppr is that it has no limitations within its trial account. Use all the features and publish as many posts to as many different Instagram accounts as you like during your 10 day free trial.
How to delete a Preppr account (web)?
To delete your Preppr account, visit the Account Settings page and in the bottom part of the page you’ll find the option to remove your Preppr account. Removing your account means that Preppr will delete all the information related to your account. If you prefer to keep your posting history and media library for potential future use, we recommend you to just cancel your subscription, this way you will be able to recover your account in the future.
How to enable automatic publishing?
To enable automatic posting, visit the Manage Accounts page and pull the switch to ‘auto-posting ON’. If you haven’t been auto-posting before Preppr will guide you through a 2-step verification process. During this process Preppr will ask for your Instagram password to login to your account and automatically post the content you have scheduled with Preppr auto-posting.
Why does Preppr need your Instagram password?
Preppr requires your Instagram account password for the purpose of logging into your account when Preppr automatically posts the content you have scheduled and queued. Without sharing your password, Preppr allows your use of the manual posting process only.
Does Preppr support Instagram’s two-factor authentication?
If you select automatic posting to Instagram, Preppr requires you to switch Instagram’s two-factor authentication OFF. It’s no problem to have the two-factor authentication switched ON if you decide to only use the manual publishing option within Preppr.
How do I disable two-factor authentication?
Open the Instagram app and click the bottom right icon to access your own profile page. Then click the settings icon in the top right corner. Next, click on “two-factor Authentication” in the Account section. Switch “Require security code” to OFF and you are done.
How to change email address?
Go to account settings and change your email address.
How to change password?
Go to account settings and change your password.
How to switch Instagram/Facebook accounts?
Go to the top right of the top navigation bar and click on the thumbnail to open a dropdown. Select the desired Instagram or Facebook account or click on “more accounts” to see the full list of Instagram accounts linked to your Preppr.
How to add multiple Instagram/Facebook accounts?
Go to the Manage Accounts page and click on “Link Instagram account” or “Link Facebook page” to add an additional account.
Billing & invoicing
What does Preppr cost?
The first 10 days of using Preppr are totally free, even if you decide to enter your payment method before your trial expires. The latest product pricing information can be found here: https://preppr.com/pricing
What payment methods does Preppr support?
We accept all major creditcard payments
What is the difference between the monthly and annual package?
If you are comfortable with the Preppr services we offer you the opportunity to purchase an annual subscription, which offers you a discount on the regular monthly subscription fees.
Differences between plans?
Currently the only difference between packages is the number of Instagram accounts you manage within your Preppr account. Every package has access to the full set of Preppr features.
How to upgrade/downgrade a plan?
You can upgrade your account at any moment in time during your payment cycle. To downgrade cancel your subscription. After you cancel your account you can select any new subscription that will automatically come in place at the start of your new billing cycle. At the start of your new billing cycle you might receive a request to remove Instagram accounts before you can start using the smaller Preppr package in case the number of Instagram accounts you have connected, exceeds the maximum number of accounts that the selected new package supports.
How to restore a subscription?
To stop using your Preppr account, just cancel your subscription. Once you decide to start using the service again, just log in with your account details, select a subscription and add a payment method. After we have successfully processed your payment you will get access to the previous account, including posting history and media library as well as all the features to create and publish content.
How to cancel a paid plan?
Go to the Billing page and click on “cancel plan”. You will remain access to the full features till the end of the billing cycle.
What is Preppr’s refund policy?
We are not refunding any purchases. You will keep on having access to the service until the end of the billing cycle.
Does Preppr offer non-profit discounts?
No, Preppr doesn’t offer any non-profit discounts.
What does Preppr do?
Preppr helps professionals run effective and efficient campaigns on Instagram
How does Preppr differ from other Instagram scheduling tools?
Preppr is unique: it offers a complete solution on both web and iOS, including automatic posting to Instagram, best time to post recommendations and the option to create and maintain your caption library to quickly compile Instagram posts with your best-performing hashtags.
Is Preppr approved by Instagram?
Preppr has been reviewed by Instagram and received the necessary autorizations to run the service. Preppr is not endorsed by Instagram and is independent.
Does Instagram’s API changes affect Preppr?
Certain aspects of the Preppr services rely on Instagram API access, such as the Feed Preview. Manual and automatic publishing are not relying on any Instagram API connection. As a result these tasks are not affected by Instagram API changes.
Who owns Preppr?
Preppr is developed by Preppr BV, a Dutch registered company.
Difference between Preppr web app and iPhone app?
The Preppr web app and the Preppr iPhone app both support the same features except for the weekly preview (Web only).
Is Preppr available on Android?
No, Preppr is not available on Android. However, Android users can work with Preppr via preppr.com and make use of our fully automatic publishing service, there is no need to use an (Android) app to publish posts to Instagram.
How to create a post (web)?
You can initiate this process by clicking:
1. on the “New Post” button in the queue, draft section to get started.
2. on any media in your media library and directly start a new post.
3. on future dates in the calendar, which brings forward a screen to create a new post.
How to upload photos and videos (web)?
You can batch upload media to your media library by dragging and dropping files into the designated box or by clicking on one of the three different upload options (your computer/camera roll, Dropbox, Google Drive) to start your upload process. You can also upload media during the post creation process. It will be added to your Media Library automatically.
Does Preppr support gif files?
Yes we do! Simply upload a GIF file and it will be converted to an Instagram-compatible movie file.
Can Preppr save my captions?
Yes, Preppr can save your captions, so you can reuse them in future posts. This feature will show up during the process of creating a post on Preppr.
Why does Preppr have a caption limit?
The maximum number of characters in an Instagram is currently set to 2200. Furthermore, Instagram limits the number of hashtags to 30 per post (per caption and per comment). Certain hashtags might be filtered out by Instagram to prevent spam.
What does “best time” do?
Preppr’s “best time” recommendation provides you with time slots at which the best engagement with your post is to be expected. The Preppr team is continuously making efforts to improve our “best time” recommendations.
How to preview a post?
Every post, either in draft mode or scheduled and queued, can be clicked upon to access the “edit post” mode instantly. Here you can preview and edit a post.
How to delete a post?
Just click on the post, regardless of whether it is scheduled and queued, in the calendar or still in draft mode, and click on the delete button to remove it.
Recommended video specification?
Preppr scales all video down to a maximum width of 1080 pixels, so don’t upload HD videos because the file will be compressed to this width and corresponding height. Keep in mind that posting a video takes a bit longer due to the larger file size as compared to a photo file size.
Instagram videos must have a minimum length of 3 seconds and can have a maximum length of 60 seconds. Videos longer than 60 seconds will be cropped automatically. Videos under 3 seconds can’t be uploaded to Instagram.
- Video specifications:
- 1080 px width
- Frame rate a fixed 30 frames per second
- H.264 codec / MP4
- 5,500 kbps video bitrate (possibly reduced to 3,500 kbps by Instagram upon posting)
- AAC audio codec at 44.1kHz mono (up to 128 kbps)
- Files size limit is 50MB
How to preview your feed?
We offer the option to preview future posts in your feed to make sure that the visual integrity of your feed remains in check. On web, go to Feed Preview in the navigation bar on the left side. On iOS, navigate to Preview in the bottom navigation bar.
How does the content calendar work (web)?
The Preppr content calendar (web only) allows you to see in detail - on either a weekly or monthly basis - when content has been scheduled. This will help you to easily identify opportunities to post more frequently or specific slots that are missing from your initial planning.
Why aren’t my posts visible, instantly after I auto-post?
Once the auto-posting process starts, Preppr runs your post through its technical infrastructure to make sure the post gets published. Instagram requires the use of a network of mobile phones to execute this process. This is a relatively slow process which can take up to a few minutes. During this process Preppr will show the label “posting in process” indicating it’s working to publish your post. Please note that videos and large image files might take up to a couple of minutes to get processed.
How is the publishing sequence determined for multiple posts at the same date and time?
The posts at the top of the queue will be published first followed by the posts ranking lower in the queue
How to publish manually?
To publish scheduled posts manually, you need to install the iPhone app. Android users can’t post manually. They have to use Preppr’s web app (preppr.com) and use its automatic posting feature.
How do I view the full caption in upcoming posts or archive?
To view the full caption in an upcoming or archived post, just click on the post to see all post details including the caption.
Does Preppr support Instagram’s new “slideshow”/gallery/carousel/multiple photos or video formats?
Currently Preppr doesn’t support any of these Instagram features, but stay tuned because Preppr has these developments planned for the near future.
Does Preppr support Instagram Stories?
No, Preppr does not support Instagram Stories.
How do I get in touch with the Preppr team?
You can email us via firstname.lastname@example.org or send us a tweet via @itspreppr. Feel free to just say “hi” and share your experiences, good and bad, as Preppr aims to improve every day. Your feedback is crucial to us.
Is it legal to post automatically to Instagram with Preppr?
Preppr fully complies with the Instagram terms of service. Most of our processes run via the AWS cloud service. That means that content uploaded to Preppr get securely stored on Amazon web servers. The complicated part is when posts get published. We make use of a set-up of mobile phones utilizing the official Instagram app to publish content to Instagram, to make sure we comply with the Instagram terms of service. During this process, we transfer content from the AWS web server to the mobile phones, via a secure VPN connection. This process is in line with the Instagram terms of service.